Warranty

Warranty with Prairie

We're proud to stand behind our products with a one-year warranty. This commitment reflects our confidence in quality and durability, ensuring peace of mind with every purchase.

1 year warranty

On the morning of closing day buyers and their realtors will participate in a homeowner orientation and walk-thru of the home. During homeowner orientation, which will take place at the finished home, our superintendent will explain everything that is in the homeowner book.


Our homeowner book contains an abundance of information. There is a utility transfer sheet, emergency contacts for plumbing, electrical, HVAC, flooring, etc. Also found in the book are warranty cards and instruction manuals for appliances and care instructions for counters, sprinkler system, concrete, and much more. We also provide a full set of construction plans and site plan for the home. 


Once buyers have been introduced to the homeowner book, during the walk-thru they will get the chance to point out any imperfections that may have been missed by our team. These imperfections are recorded and taken care of by our warranty manager.


Any other problems that may arise after the initial orientation we ask that buyers keep a record so our warranty manager can address them at a 45-day review and then again during an 11-month review. Emergency calls (such as, damaging leaks, no heat or air conditioning, etc) can be made at any time to subcontractors but we ask buyers to inform the warranty manager if any service calls are made so they can follow up.


If you have any questions about the structure of your new home feel free to get in touch with our warranty manager Charlie!  (402)-476-6599 ext.110

Reference Guidelines

Before the walk-thru buyers will receive a copy of Residential Construction Performance Guidelines Consumer Reference, a warranty guideline book created by the National Association of Home Builders. NAHB refers to it as " the most widely-used reference guide in the home building and remodeling industry for the performance of homes during the warranty period". This book will help new home owners understand the basics of how a accurately built home should preform as time moves on. It can also help resolve and questions or concerns homeowners may have.

The following are just a few topics covered in RCPG:

  • Exterior Doors 
  • Insulation
  • Structural Columns  
  • Site Work

Reviews from Google

Charlie from the warranty department has been the most phenomenal person to work with. Prairie has been great, but working with Charlie on warranty/extension services has been a very simple and stress-free experience.

Marlon

 Rob was excellent to work with! Just came up on our 11 month walk-through and only have a few minor fixes to be made. Charlie, their warranty guy is awesome to work with and super friendly! Super happy to have chose Prairie to build our home and would definitely use them again : )

Nicole

Charlie B. the warranty guy is wonderful and has treated us like family with the couple items we needed repaired. Him and Randy went out of their way to paint items that were not that bad but look great now. I’d recommend Prairie to anyone building their home.

Doug

Have a question about our warranty?

Call (402)-476-6599 today! 

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